Effective date: 6 November 2026 · Company: Rellancer Software Solution Pvt. Ltd. · Website: https://onboard.bobpey.com
These Terms and Conditions ("Agreement") govern the BOBPEY partner programme and your use of the BOBPEY partner portal at onboard.bobpey.com ("portal"), provided by Rellancer Software Solution Pvt. Ltd. ("we", "our", "us"). Section 9 also applies to merchants who register through the portal.
1. Acceptance
By registering, by accepting these terms on the portal, or by using the portal, you agree to this Agreement and to our Privacy Policy. Your acceptance is recorded electronically and is binding. You must be at least 18 years old and able to enter into a contract under Indian law. Each person may hold only one partner account.
2. Partner types
The programme has six partner types. Each type may create only the types listed for it:
- Super Partner: created by us only. May create Associate Super Partners, Star Partners, Handshake Partners and Associates.
- Associate Super Partner: may create Star Partners, Handshake Partners and Associates.
- Star Partner: in one of six tiers (Royal, Premium, Classic, Exclusive, Flare, Star). The tier affects commission only. May create Handshake Partners and Associates.
- Handshake Partner: may create Associates.
- Associate: may create Sub Associates.
- Sub Associate: may not create partners.
Every partner type may onboard merchants. You can see and manage the partners and merchants below you in the hierarchy, all the way down. You do not see the partners above you beyond the one who created you.
3. Areas of operation
An Associate Super Partner is assigned one state and a Handshake Partner one pincode, chosen when the account is created. Each state can have only one Associate Super Partner and each pincode only one Handshake Partner. If an application is rejected, its state or pincode becomes available to others. The area does not limit where you may onboard merchants, which can be anywhere in India. We may change an area where needed.
4. Registration, verification and approval
A partner account is created by the partner above you, or by you through their joining link (Super Partners are created by us). You provide your name, mobile number, email address, address, PAN with a copy of the card, Aadhaar card copies, bank account details with a cancelled cheque or passbook, and, where a joining fee applies, its transfer details and receipt. Everything you provide must be accurate, your own and kept up to date.
Every application is verified by us. Its status is shown in the portal: Submitted, Under review, More information needed, Approved, Rejected or Suspended. Until you are approved you can log in and see your status only. If we ask for more information, you update your details and resubmit. We may approve, reject, suspend or reinstate an account at our discretion and at any time, and you and the partner who created you are informed of every change.
Keep your password secret. You are responsible for everything done with your account. Tell us at once if you think someone else has used it.
Signed agreement. We may also require partners of some types to sign a partner agreement. If it applies to you, after your account is approved you download the agreement in the portal, sign it and upload the signed copy, which we check. The signed agreement forms part of this Agreement.
5. Joining fee
A joining fee may apply to your partner type. The amount and the bank account to pay into are shown on the registration form. It is paid by bank transfer and verified by us before approval. If your application is rejected, we refund the joining fee by bank transfer to the account you gave us. Otherwise, joining fees are non-refundable, except where the law requires.
6. Building your team
- You may add partners of the types allowed for you, by entering their details or by sharing a joining link that fixes the type, tier or share. You can switch a link off at any time. New partners set their own password and accept these terms.
- You must have each person's consent before submitting their details, and you are responsible for the accuracy of what you submit.
- When you add an Associate, you set their share of the merchant onboarding fee out of your own 20%. An Associate sets a Sub Associate's share out of their own share. You may change a share at any time. The change applies only to merchants onboarded afterwards, and an Associate's share cannot be set below the share they have given a Sub Associate.
- In exceptional cases, for example when a partner's account is closed, we may move merchants or partners to another partner in the hierarchy. Commission already earned stays with the partner who earned it; from the move onwards, commission follows the new chain.
7. Onboarding merchants
Merchants can be onboarded in three ways: you fill in the merchant form; the merchant fills it in through your onboarding link; or the merchant registers on our website and enters your referral code. In each case:
- Onboard only genuine businesses, with documents provided by the business owner and with their consent. Never alter, borrow or invent documents.
- The onboarding fee and convenience fee shown on the form are paid by the merchant online, only through the BOBPEY payment page or payment link. A payment link is valid for 7 days and can be replaced. Never collect cash or any payment from a merchant yourself, and never charge a merchant anything extra.
- Each mobile number can be used for only one merchant.
- We verify every application and may approve it, reject it, or send it back for changes, which you make without a new payment. On approval the merchant is given a QR / BPI code and logs in at merchant.bobpey.com. If a paid application is rejected, the fee is refunded to the merchant.
- A merchant who registers on our website without a partner's referral code is not linked to any partner.
8. Commission
Onboarding and renewal commission. 20% of the merchant onboarding fee, excluding the convenience fee, is shared by the partners in the merchant's chain: the partner who onboarded the merchant, and, for an Associate or Sub Associate, the partners who created them, according to the shares described in section 6. The creator keeps whatever they have not given away, and partners further up earn no onboarding commission. It is earned only when we approve the merchant; no commission is earned for an unapproved or rejected merchant. Renewal fees paid by the merchant are shared the same way, down the same chain.
Daily transaction commission. Super Partners, Associate Super Partners, Star Partners and Handshake Partners earn their rate on every successful customer payment made to merchants onboarded by them or by anyone below them. Associates and Sub Associates earn onboarding and renewal commission only. If a payment is refunded, in full or in part, the commission on it is reversed, even after it was shown or withdrawn.
General. The current percentages and rates are shown in the portal. We may change them; changes apply only to future merchants or payments. You see your own commission and, for the Associates you created, the split one level below you only. Commission is calculated by our systems and our records prevail, subject to correction of a proven error. We may withhold, reverse or recover commission linked to fraud, false documents, refunds or a breach of this Agreement, including by deducting it from future commission.
9. Merchants registering through the portal
A merchant who registers through the portal, whether through a partner's link or on our website, confirms that they are the owner or are authorised by the business, that the information and documents are true, and that they agree to the BOBPEY merchant Terms and Conditions and our Privacy Policy. The onboarding fee is refunded if the application is rejected and is otherwise non-refundable.
10. Withdrawals and tax
You can withdraw approved commission to your verified bank account. The minimum withdrawal is shown in the portal (currently ₹100). Withdrawals are processed by us after review.
An administrative charge is deducted from every withdrawal, and tax deducted at source (TDS) is deducted as required by law. The withdrawal page shows the amount requested, each deduction and the amount you will receive before you confirm. We may change the administrative charge for future withdrawals; the current charge is always shown in the portal.
TDS certificates are made available in the portal. You are responsible for your own income tax filings.
11. What you must not do
- Submit false, misleading or someone else's information, or create partner or merchant accounts that are not genuine.
- Collect cash or payments from merchants, or promise merchants or partners anything we do not offer, including guaranteed earnings.
- Misuse merchant, partner or customer data, or use it for anything other than the programme.
- Try to access data or accounts you are not entitled to, interfere with the portal, or share your login.
- Use the BOBPEY name in a misleading way, or break any law.
12. No guarantee of earnings
We make no promise about the number of merchants you will onboard or the commission you will earn.
13. Confidentiality and data protection
Merchant, partner and customer information you can see in the portal is confidential. Use it only to onboard and support those merchants and partners, do not copy it outside the portal, and do not share it with anyone not authorised to see it. Personal data is processed as described in our Privacy Policy.
14. Suspension and termination
We may suspend or terminate your account, with or without notice, if you breach this Agreement or the law, provide false information, misuse the portal, or harm merchants, customers or our reputation. While suspended you cannot use the portal. When we suspend an account we decide whether commission continues to be earned during the suspension, and tell you in the suspension notice. Commission you earned before a suspension or termination remains payable to you, except commission linked to fraud or a breach of this Agreement, which is forfeited and may be recovered. You may end your partnership at any time by writing to us.
15. Communication
We may contact you by email, SMS, phone, dashboard notification or other means using the details you provide, about your application, team, merchants, commission, withdrawals and changes to the programme. Keep your contact details up to date. Messages can be delayed for reasons beyond our control.
16. Third-party services
Some services, such as online payments by Razorpay, are provided by third parties under their own terms. We are not responsible for third-party services.
17. Intellectual property
All content of the portal, including the BOBPEY name, logos, text, images and software, belongs to Rellancer Software Solution Pvt. Ltd. or its licensors. You may use our marketing materials only as we provide them, to promote BOBPEY.
18. Disclaimer and limitation of liability
The portal is provided "as is" and "as available". We may add, change or remove features at any time. To the extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, data or business opportunity, arising from your use of the portal or participation in the programme.
19. Indemnity
You will indemnify and hold harmless Rellancer Software Solution Pvt. Ltd., BOBPEY and their officers, directors, employees and agents from any claim, loss or penalty arising from your breach of this Agreement or the law, or from information or documents you submit.
20. Force majeure
We are not responsible for any delay or failure caused by events beyond our reasonable control, including natural disasters, war, riots, strikes, failures of banks, payment networks or telecommunications, and government action.
21. Changes to this Agreement
We may update this Agreement. The new version is published on this page with its effective date, and you will be asked to accept it the next time you log in. If you do not accept it, you may stop using the portal.
22. Governing law
This Agreement is governed by the laws of India. The courts at Kolkata, West Bengal have exclusive jurisdiction.
23. Contact and complaints
Complaints are handled under our Grievance Redressal Policy. Questions about these terms: info@bobpey.com · Rellancer Software Solution Pvt. Ltd. · https://onboard.bobpey.com